Careers

Company: Resolution Media, An Omnicom Media Group Company
Position: Associate Director, Client Strategy & Development

JOIN OUR TEAM AND TAKE YOUR CAREER TO THE NEXT LEVEL

Resolution Media, a leading Search Marketing agency with offices in Chicago, New York and San Francisco is experiencing rapid growth and seeking a talented individual to join our team as an Associate Director of Client Strategy & Development.

Reporting to the Managing Director of Client Strategy & Development, this position will be responsible for cultivating business opportunities through new and existing client relationships.

Specific Responsibilities Include:

Provide Strategic Leadership

  • Uncover/Understand client objectives, challenges and needs by performing regular client needs assessments
  • Demonstrate RM thought leadership with clients by developing and presenting client industry/market research findings, search trends, benchmarking and other pertinent information
  • Develop quarterly plan to translate strategy into action
  • Lead quarterly planning process: Translation of client objectives into an overarching strategy Establishment of a plan budget Clear communication and delegation of tactical plan creation to assigned CS team Guide CS team in developing plan contingencies.
  • Actively participate in long range strategic planning for client
  • Coordinate with RM Client Service team to determine appropriate staffing plan

Grow Existing Business

  • Manage to RM's assigned client revenue and margin objectives
  • Allocate CS resources to allow for both meeting the client's current needs but also invest for growth
  • Identify, develop, present and transition new client opportunities that solve client problems and advance their business
  • Support business development team in winning/transitioning new clients
  • Lead development of client scope of work
  • Ensure all quarterly scope documents, contracts and other business terms are documented, signed, posted to CRM and are distributed to the appropriate Resolution Media personnel
  • Coordinate with RM finance team to map staff to fees

Ensure Client Satisfaction

  • Establish/grow senior relationships with both assigned clients and relevant Omnicom sister agencies
  • Resolve escalated client issues from CS organization that are beyond their authority
  • Mentor junior CS staff
  • Lead senior level client meetings
  • Establish and maintain a management framework that allows for visibility into account team performance on client(s) Ensure CRM is complete and current Weekly account team meetings occur (and you attend these) Obtain weekly variance reporting from CS account team lead Custom views in reporting system (RM3) are developed and leveraged Lead implementation of other tools, processes and systems as needed to advance management framework

Qualified candidates will possess a Bachelors degree and 7+ years business experience including 5+ years building and/or managing accounts in the search marketing and/or interactive advertising space.

This person will also:

  • Be a proactive self-starter
  • Possess general knowledge of direct and brand marketing principles and strategies
  • Have a deep understanding of the interactive marketing landscape
  • Have polished presentation, communication, and analytical skills
  • Have strong organizational skills, being able to manage multiple projects at once
  • Have online media sales and/or interactive ad agency experience
  • Know the difference between features and benefits and how to sell and deliver value!
  • Be prepared to meet and exceed revenue goals and quotas

APPLY TODAY!

We’re looking for the best and brightest, so take the next step and send us your cover letter and resume. Health benefits, 401k, Discount Stock Purchase Plan, etc. are available. Resolution Media is an equal opportunity employer. Please reference the job title in the subject line.

Interested candidates should send their resume and cover letter via FAX/EMAIL to:

Resolution Media

Fax: 312-980-1699
E-mail: careers@ResolutionMedia.com

www.ResolutionMedia.com